返金ポリシー
Refund & Return Policy
At Echords, every item is made to order especially for you through our print-on-demand partner. Because each product is produced individually once you place your order, we handle returns and refunds a little differently from a traditional retail store. Please read this policy carefully before purchasing.
Made-to-order items
Our apparel and art prints are custom-produced on demand. For this reason, we do not accept returns or exchanges for buyer's remorse (for example, ordering the wrong size, changing your mind, or no longer wanting the item). We encourage you to review our size guides and product details carefully before ordering.
Damaged, defective, or misprinted items
Your satisfaction matters to us. If your order arrives damaged, defective, or misprinted, we will make it right at no cost to you. Please contact us at whyg826@gmail.com within 30 days of delivery with:
- Your order number
- A clear photo of the issue (and of the shipping label, if the packaging is damaged)
Once verified, we will send you a free replacement or issue a full refund — you do not need to ship the item back to us.
Lost or missing packages
If your tracking shows no movement or your package appears lost in transit, please contact us within 30 days of the estimated delivery date so we can investigate and resolve the issue.
Refund processing
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
Your statutory rights (EU / UK customers)
If you are located in the European Union or the United Kingdom, you may have statutory rights regarding certain purchases. Nothing in this policy limits any rights you have under applicable consumer protection law.
Contact
Questions about a return or refund? Email us at whyg826@gmail.com and we'll be happy to help.